Returns, refunds and exchanges

Returns policy

We hope that you love the Products as much as we do. However, if you’ve changed your mind about a Product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.

If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.

You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition

Simply post the Product to:

Purdie’s of Argyll
Suite 6, Unit 1
Glenshellach Business Park
PA34 4RY

or take it into any Purdie’s of Argyll store. As the postal system is outside of our control, Products are returned at your own risk.

Refunds policy

We will refund the price of the Products, our standard UK delivery if you have:

  • Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
  • returned any unwanted Products to us within 28 days of your order; or
  • notified us that you do not agree to a change in these Product Terms or in any related policies

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed within 14 days after we receive the Products.

If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible at the above address.

We will examine the returned Product and notify you of any refund due within a reasonable period of time (usually within 14 days or receipt of returned damaged goods)

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full.

Exchanges policy

If you’ve decided you’d like to exchange the Product and the product has not been used & seal remains unbroken, please let us know and return to us.

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